Maintain Control and Gain Capacity with Co-Managed IT Services
Your IT team leads. Scarlett Group provides the extra hands, skills, and 24/7 coverage to execute, delivering co-managed IT support services that scale with your goals.
From our headquarters in Jacksonville, Florida to serving clients nationwide, Scarlett Group’s co-managed model helps businesses boost capacity, strengthen resilience, and deliver projects faster - creating a comprehensive, effective IT operation.
Gaps in IT Coverage Create Gaps in Performance
Even the strongest IT teams can hit their limit. Tickets surge, projects overlap, and strategic work gets pushed aside. When internal capacity can’t stretch any further, performance, security, and morale all take the hit.
- Overflow & Backlog: Tickets pile up, projects stall, and SLAs get missed.
- After-Hours Gaps: Nights and weekends stretch your staff and delay response.
- Skills Mismatch: Cloud, identity, and security demands outpace available expertise.
- Tool Sprawl: Licenses overlap, dashboards disagree, and costs creep upward.
- Governance Drift: Shadow IT grows, controls weaken, and compliance gaps widen.
- Security Fatigue: Alerts escalate, misconfigurations spread, and exposure rises.
You shouldn’t have to choose between control and coverage. With the right hybrid IT partnership, your team can stay focused on leadership while operations run smoothly behind the scenes.
IT downtime is getting more expensive. In 2024, the average outage cost rose to $14,056 per minute, nearly 10% higher than 2022. Meanwhile, 60% of IT outages now exceed $100,000 in damage. Businesses in the U.S. are turning to co-managed models to reduce these risks while preserving internal control.
(Enterprise Management Associates’ 2014 IT Outages Report & Uptime Institute’s 2024 Annual Outage Report)
Add Capacity. Strengthen Coverage. Maintain Control with Co-Managed IT Services.
Co‑Managed IT is a partnership model built for in‑house IT leaders. You choose the lanes – service desk overflow and escalations, platform engineering, security operations, or project surge capacity. Scarlett Group plugs in with credentialed engineers, proven playbooks, and 24/7 coverage so your team can deliver more, faster.
How Co‑Managed IT Service Works (at-a-Glance):
- Define Roles: You set priorities and maintain leadership; we design a tailored support model that fits your structure.
- Build Playbooks Together: We document shared runbooks, escalation paths, and SLAs that reflect how your team operates.
- Adapt as You Grow: We scale coverage, project involvement, and capacity based on your evolving needs.
- Provide National, 24/7 Support: Our U.S.-based engineers deliver around-the-clock coverage and support for clients across the country.
Our Support Services may include:
1) Service Desk Augmentation
- 24/7/365 overflow coverage and after‑hours response
- VIP support and on‑site as needed
- Knowledge base curation and adoption enablement
2) Tiered Escalation & Platform Engineering
- Microsoft 365/Azure, identity (SSO/MFA), and endpoint engineering
- Network (SD‑WAN/Wi‑Fi) design and troubleshooting
- Packaging, patching, image standards, and device lifecycle
3) Security Operations (Co‑Managed)
- Managed Detection & Response, phishing defense, email security
- Identity governance, least‑privilege, and audit‑ready logging
- Backup/DR design and testing with documented RTO/RPO
4) Projects & Migrations
- Cloud migrations, tenant hardening, and cost governance
- Collaboration rollouts (Teams/SharePoint) and data hygiene
- Site expansions and jobsite connectivity (where applicable)
5) Governance, Budgeting & Vendor Management
- Quarterly business reviews, KPIs, and roadmap alignment
- License right‑sizing and contract optimization
- RFP support and third‑party vendor coordination
6) Reporting & Compliance
- Executive dashboards (uptime, SLA, risk, satisfaction)
- SOC 2‑aligned processes and evidence for auditors/regulators
- Asset inventory and lifecycle planning
A Partner Your IT Leaders Can Trust
Your success depends on more than extra hands. It requires a partner that honors your ownership, brings innovation to every engagement, and delivers measurable outcomes you can see and share.
What Sets Scarlett Group Apart:
- Executive-Aligned, Experienced-Driven: Credentialed, U.S.-based professionals (ISACA, CompTIA) who partner with your IT leaders on both strategic and technical levels.
- Proven Operating Model: Documented playbooks, automation libraries, and QA processes that elevate performance and consistency—not just capacity.
- Security at the Core: MDR, identity-first controls, and verified backup/DR testing are embedded in daily operations for protection that never takes a day off.
- Transparent Reporting: Executive dashboards track uptime, SLA performance, risk, and spend—so progress is visible and data drives decisions.
- No Outsourcing Maze: We never offload your work offshore or through third parties. Your team works with consistent faces who know your business.
- Driven by Innovation: Founded by IT professionals passionate about solving problems through technology, Scarlett Group continues to raise the bar for co-managed partnerships.
Don’t Let Limited IT Capacity Hold Back Your Growth
When internal bandwidth runs out, small issues turn into outages, projects slip, and burnout spreads. Budgets climb while innovation slows. Across Jacksonville, the Southeast and nationwide, IT leaders are finding that co-managed IT partnerships close these gaps, without losing control of their environment or strategy.
With Scarlett Group extending your team, users get faster support, projects stay on track, and risk goes down. You set the vision. We provide the scale, coverage, and confidence to reach it.